Return policy
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at .
Please contact our Customer service at to get the return address.
We are committed to ensuring your satisfaction with every purchase. To maintain high standards of service and product quality, we have established a clear and professional return policy. Please review the following guidelines carefully if you wish to return an item.
Eligibility for Returns
To qualify for a return, the item must meet the following conditions:
- The product must be unused and in the exact same condition as when you received it.
- The original packaging must be retained and included with the return.
Timeframe for Returns
You have 14 days from the date of delivery to initiate a return request. Requests submitted after this period may not be accepted. We encourage you to inspect your items promptly upon arrival.
How to Initiate a Return
To start the return process, please send an email to xiaoyuan@hsynet.com. In your email, include your order number and the reason for the return. Please note that you must email us to obtain the correct return address and further instructions. Do not send items back without prior authorization, as they may not be processed.
Refund Processing
Once we receive your returned item and verify that it meets the eligibility criteria, we will proceed with your refund. The refund will be processed within 5 to 10 business days. The time it takes for the funds to appear in your account may vary depending on your payment provider.
If you have any questions or require assistance regarding your return, please do not hesitate to contact our customer support team at xiaoyuan@hsynet.com.